Pandemic Procedures at Veterinary Eye Center
Changes have been made on our hospital operations to continue to operate during the COVID-19 pandemic. We continue to follow CDC guidelines. Our goal is to continue to provide outstanding patient and client care.
Referrals are required for new patients during the COVID-19 pandemic. If your animal is not an established patient, your regular veterinarian or emergency clinic should see your animal for the current eye or vision problem and then they can determine if the eye issue requires a veterinary eye specialist or not.
We plan to continue to provide you with the same excellent veterinary eye care as always only without your accompanying your patient into the building. We will meet with you by video to discuss your patient's eye problem.
- Pandemic procedures for your patient's appointment:
- Please bring your animal in a carrier or with a secure collar / harness and long leash (at least 6 feet preferred).
- When you arrive, parked in one of Veterinary Eye Center's number spaces and 512-255-8700 with spot number.
- A veterinary technician will instruct you on how we will collect your patient and escort them into the building.
- After your patient has entered our hospital, check your email for your appointment confirmation / reminder and video information. Use the "Click to Join Zoom Meeting" link and the password provided in your email. If you have an iPhone, you will need to download the Zoom app. If you have an Android phone, you do not need to download the Zoom app if you don't want to and your phone's web brower can be used.
- After you sign in for the video meeting, wait in the virtual Waiting Room and Dr. Yu-Speight will join you after examining your patient to speak with you about your patient's eye problem. The video allows her to show you eye models or make drawings to discuss the medical issues.
- The Zoom links will not work until your appointment day and time provided in your email so please save your video information for your appointment day and time.
- Remain on-site during your patient's visit so we can interact with you.
- As always, payment is due at the time of services.
- An electronic bill via Square will be sent to your smart phone by email so you can enter your credit card information and signature securely with Square on your smart phone in your vehicle before your patient is discharged from Veterinary Eye Center. You will not need any app. Alternatively, we'll take your credit card number by phone.
- A veterinary technician will escort your patient out with any medications needed and we will provide detailed discharge instructions as always through our new Client Portal, email or paper provided at the appointment.
- New clients: Please fill out your FORMS before you arrive and submit them electronically.
- Medication refills can be picked up or mailed (with a shipping fee). We also have an Online Pharmacy.
- We are following City of Austin COVID-19 Stages and FDA guidelines on how we are opening the hospital. Masks are required at all times. We will determine case-by-case and day-to-day if you can accompany your patient into our hospital for the visit or not.
- At Stage 5, only full vaccinated staff members are allowed inside the building. No human clients are allowed inside.
- At Stage 4, very limited numbers of fully COVID-19 vaccinated, established clients (>1 visit) might be allowed inside our hospital with their patient with the below actions *. Only one vaccinated human per patient can enter.
- At Stage 3, limited numbers of fully COVID-19 vaccinated, established clients (>1 visit) might be allowed inside our hospital at a time with the below actions *. Only two vaccinated humans per patient can enter.
- At Stage 2, vaccinated and masked clients might be allowed inside our hospital with their patient with the below actions *.
- At Stages 1, masked clients might be allowed inside our hospital with their patient after they have signed a "COVID-19 Waiver and Release" form.
* If you are fully vaccinated against COVID-19 AND you provide us with a copy of your vaccination card AND you have signed a "COVID-19 Waiver and Release" form, we will determine case-by-case and day-to-day if you can accompany your patient into our hospital for the visit or not.
Telemedicine from your home is an option for established patients with certain types of eye problems. Because tear testing, corneal staining and eye pressures checks cannot be performed, these visits will have limitations compared to physical visit so telemedicine visits will have a lower cost. If the problem cannot be resolved remotely and is urgent, the patient may need to come in for an eye evaluation.
Veterinarians are still learning about COVID-19 and animals. Up to date information can be found at VIN's website where data has been compiled. COVID-19 infection has been found in tigers, lions, other cats and dogs. These animals appear to have been infected by humans and developed mild respiratory signs. Commercial testing is now available for dogs and cats. Cats can have respiratory disease from Feline Herpesvirus-1 also during periods that their bodies are producing the stress hormone, cortisol, so we are still determining which infection is more likely. At Veterinary Eye Center, we are wearing masks, disinfecting between each patient and washing our hands frequency.
Our hospital hours are currently reduced due to the pandemic. Call us at 512-255-8700 if you have ANY questions!
Thank you for your patience and kindness during this time that demands changes to how we operate.